Privacy Policy

1. Introduction

This Privacy Policy explains how Chryce Elevator ("Chryce Elevator", "we", "us" or "our"), headquartered at No. 188 Hengtong Rd, Suzhou City, P.R. China, collects, uses, discloses and protects personal information when you visit chryce-elevator.com (the "Site"), submit a quotation request, contact us, subscribe to our newsletter or otherwise interact with us. This policy applies to all four language versions of the Site (English, Spanish, Russian, Chinese). By using the Site you agree to the practices described here; if you do not agree, please do not use the Site.

2. Information we collect

We collect information in three ways: what you submit directly, what our systems generate automatically, and what cookies record about your browsing. Directly submitted information includes:

• Contact form: name, email address, phone number, subject and message;
• Quotation request form: full name, company name, email, phone number and dial code, country, project type, application type, building height, load capacity, quantity, installation location, product type, speed, cabin finish, door type, and any special requirements you describe;
• Newsletter subscription: your email address;
• Job enquiries submitted via the Careers/Join Us page or by email: your name, contact details, and any CV or message content you choose to send us directly.

Automatically collected information includes standard web-server and analytics data such as IP address, browser and device type, pages visited, referring pages and approximate location, collected via cookies and similar technologies as described in Section 4.

3. How we use your information

We use the information we collect to:

• Respond to contact enquiries and prepare and follow up on quotations;
• Review job enquiries submitted through the Careers/Join Us page;
• Send the newsletter to subscribers who opt in, and let them unsubscribe at any time;
• Operate, secure and improve the Site, including detecting spam and abuse (our forms use rate-limiting and a hidden honeypot field for this purpose);
• Understand aggregate Site usage through analytics, where enabled;
• Comply with applicable legal and regulatory obligations.

Contact and quotation submissions are reviewed by our team directly in our internal dashboard; submitting a form does not guarantee an automatic confirmation email.

4. Cookies and analytics

The Site uses a cookie banner with three categories of cookies:

• Necessary — required for the Site to function (e.g. remembering your cookie choice) and cannot be switched off;
• Analytics — help us understand how visitors use the Site (e.g. Google Analytics/Tag Manager, where a tracking ID has been configured);
• Marketing — used to measure the effectiveness of marketing activity, where enabled.

Analytics and marketing cookies are only loaded if you accept them in the cookie banner, and you can change your choice at any time via the "Cookie Policy" link in the banner or the footer. Disabling analytics or marketing cookies does not affect the Site's core functionality.

5. Sharing your information

We do not sell your personal information. We share it only with:

• Service providers who help us operate the Site and respond to enquiries, such as our hosting provider (Cloudflare) and our transactional email provider (Resend), each bound to use your information only to provide their service to us;
• Analytics providers (e.g. Google), where you have consented to analytics cookies;
• Authorities or third parties where disclosure is required by law or to protect our legal rights.

6. International data transfers

Chryce Elevator is headquartered in China and serves customers worldwide. Depending on where you are located, using the Site or contacting us may involve transferring your information to China or to the countries where our hosting, email and analytics providers operate their infrastructure. We take reasonable steps to ensure such transfers are protected consistently with this policy.

7. Data retention

We keep personal information only for as long as necessary for the purpose it was collected — for example, quotation and contact enquiries are retained for as long as needed to handle the enquiry and for a reasonable period afterwards for our records, and newsletter email addresses are kept until you unsubscribe. We also retain information as needed to meet legal, accounting or reporting obligations.

8. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, to withdraw consent (e.g. unsubscribe from the newsletter at any time), and to request a copy of the information we hold about you. To exercise these rights, contact us using the details in Section 11.

9. Children's privacy

The Site is intended for business and professional use and is not directed at children. We do not knowingly collect personal information from children.

10. Security and changes to this policy

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access; however, no method of transmission over the internet is completely secure. We may update this Privacy Policy from time to time; material changes will be posted on this page with a revised effective date.

11. Contact us

If you have any questions about this Privacy Policy, how we handle your information, or wish to exercise any of your rights, please contact us at info@chryce-elevator.com.